KPI’s to Measure Success

A sure sign of a quality organization is the ability to measure its progress and success.  “In business, words are words; explanations are explanations, promises are promises, but only performance is reality,” according to Harold S. Geneen, CEO of International Telephone and Telegraph Corp.  With the continuous upward trend in productivity of the pharmaceutical industry, measuring performance has become more important.  This analysis provides a total picture of its current progress and shows opportunities for further improvement.